■Before You Contact Us

TicketMe provides the ticketing platform and is not the event organizer. As a rule, we can only provide information about event content that is stated on the event page or ticket page. For anything not stated there (seat details, age restrictions, items you may bring in, on-site operations, etc.), please contact the seller (organizer). TicketMe handles inquiries about using the service, such as ticket purchase, payment, receipt, display, and resale. Please also check the Help Page for how to use the service.

■About Our Replies

We do not guarantee a reply to every inquiry. We may not be able to answer the following inquiries: - Inquiries about event content or information that has not been officially announced - Inquiries about tickets purchased outside TicketMe or unofficial resale sites - Inquiries unrelated to TicketMe services

■About Customer Harassment

If we determine that behavior is malicious, such as abusive language or threats toward our staff or repeated excessive demands, we may refuse to respond and take measures such as restricting your account. We also ask that you refrain from posting or reusing our replies on social media or elsewhere.

■Handling of Personal Information

The personal information you enter will be used only to respond to your inquiry.